Returns and Exchanges
=====================

Exchanges

Intimates Australia understands that when shopping online it's hard to know exactly how an item will fit you before you try it on. That's why we do our best to provide accurate and complete sizing information for our products. We ask that you check measurements of garments provided on the product descriptions or the manufacturer's size chart provided.

Every item we send out is well inspected for quality before it is dispatched.

In the event that you receive an item and you would like a different size, we only accept exchanges on clothing items subject to these conditions:

1. Unfortunately we are unable to offer exchanges on the following products:

- Any product that the alternative size is not in stock at the time the exchange is requested
- Any lingerie - due to health regulations
- All Igigi garments
- Jewellery and accessories
- Any items that are on sale by more than 20% of their original price.

For these items please choose carefully.


2. For clothing garments, size exchanges may be offered at our discretion if:

- You contact us for a returns authorization number before you send an item back (returns will not be processed without this number)
- You advise us of your details and the order number of the original item
- The item returned is in 100% new condition. This means it's unworn, unwashed and still has the original tags still attached
- The item is returned to us via Express Post with a tracking number, and has not been damaged in the post
- The item must be repacked in the original, unmarked packaging including any accessories and documentation provided with the item. This includes any free gifts.
- You pay the return postage cost to us, and a redelivery fee (in general this will be equal to the original postage cost you paid as part of your order. The exception is items which were sent free shipping as we do not offer free shipping on exchanges. We will quote you on this when you request a returns authorisation number)
- Item must be recieved by us within 4 business days from delivery date.

3. Only one exchange is available per garment.

4. Exchanges are not available for international orders.

5. All exchanges are subject to a 20% restocking fee

6. Please note that we do not offer refunds if an item does not fit and we do not have an alternative size in stock.

7. No exchanges for change of mind will be offered, except where described above.


Replacement of faulty products
==============================
We carefully select our products to minimise the chances of manufacturing faults and we carefully check all items before they are sent to you. From time to time an item may still be found to be faulty and in that instance we will offer a replacement of the same style, same colour and same size.

Please note that we can only replace items that were damaged when they were dispatched to you. Items that are damaged as a result of fair wear and tear (e.g. a fingernail pulls a thread or a clip breaks on a bracelet from rough usage) cannot be replaced.

When returning a faulty item please make sure:

- You contact us for a returns authorisation number before you send an item back (returns will not be processed without this number)
- Your order number
- You tell us your name, contact details, the item purchased
- You carefully describe the fault with the garment.

We request that all products be re-packed in the original, unmarked packaging if possible, including any accessories, documentation and other components that shipped with the item. When you are issued with a returns authorisation number you will also be provided a shipping address where to return the item.

You are responsible for returning the item to us via Express Post with a tracking number. If you wish to have a replacement item Intimates Australia will pay the redelivery postage cost in this circumstance.

When an item is received by us we will have the item professionally inspected for the faults that you describe. If the item is found to be faulty by manufacturing fault or fabric flaw, an identical item will be redispatched within 7-14 working days.


Order Cancellations
===================
If you change your mind and wish to cancel your order, please contact us via email or phone within 6 hours of placing your order. Orders cannot be cancelled after this six hour period has elapsed.

We will email you to confirm we have received your cancellation request. An order is not cancelled until we have sent this confirmation to you.