Returns and Exchanges

Intimates Australia understands that when shopping online it's hard to know exactly how an item will fit you before you try it on. That's why we do our best to provide accurate and complete sizing information for our products. We ask that you check sizes of garments provided on the product descriptions or the manufacturer's size chart provided.

Every item we send out is well inspected for quality before it is dispatched.

Unfortunately we are unable to offer exchanges or credits on Lingerie items due to Australian health regulations.

We do not offer refunds for change of mind e.g. if an item does not fit or does not reach you by a particular date. Although many of our items are delivered faster than our standard delivery terms, our shipping times include an allowance for whether an item is on a shipment to Australia from Europe. So if you are buying an item as a gift please plan ahead, as we cannot offer you a refund if it does not arrive in time for your event. All deliveries are subject to Australia Post's terms and conditions.

Replacement of faulty products

We carefully select our products to minimise the chances of manufacturing faults and we carefully check all items before they are sent to you. From time to time an item may still be found to be faulty and in that instance we will offer a replacement of the same style, same colour and same size.

Please note that we can only replace items that were damaged when they were dispatched to you. Items that are damaged as a result of fair wear and tear (e.g. a fingernail pulls a thread or a clip breaks on a bracelet from rough usage) cannot be replaced. An item that does not fit is not considered faulty. If you are unsure about sizing, please contact us before you buy and we will do our best to help you.

When returning a faulty item please make sure:

- You contact us for a returns authorisation number before you send an item back (returns will not be processed without this number)
- Your order number
- You tell us your name, contact details, the item purchased
- You carefully describe the fault with the garment.

We request that all products be re-packed in the original, unmarked packaging if possible, including any accessories, documentation and other components that shipped with the item. When you are issued with a returns authorisation number you will also be provided a shipping address where to return the item.

You are responsible for returning the item to us via Express Post with a tracking number. If you wish to have a replacement item Intimates Australia will pay the redelivery postage cost in this circumstance.

When an item is received by us we will have the item professionally inspected for the faults that you describe. If the item is found to be faulty by manufacturing fault or fabric flaw, an identical item will be redispatched within 7-14 working days.